Privacy Policy can be seen by clicking on the drop down arrow on Contact icon in menu bar above.

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Delivery 

We always aim to Dispatch same day if you order before 11am we use  Royal Mail, Tracked, Recorded or Special delivery depending on the item purchased, This way we are able to track via GPS your order once sent out/Delivered, for larger items we use a courier service.

Generally we aim for all items to be delivered with 2-3 days however sometimes it may take 3 - 5 working days from order date.

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Refunds and Returns
Should you wish to exchange a product(s) or return a product(s) you have two options.
You can either return your products by sending them back to The Crystal Buddha online via post, or you can return your items instore. 

We comply with EU online sales regulations that believe that within 14 days you will know whether you love your item or not.
If within 14 days of arrival you change your mind regarding an item you have a further 10 days within which to return it to us as long as the following terms and conditions are met:
We must be informed by email of any returns within 14 days of your purchase arriving. We will check your item's arrival date as all items are sent using a tracked method. Any requests made after 14 days of delivery will be offered an exchange/credit only.

Items must be unused, with tags/labels still attached. If your item is damaged, used or has the labels unattached a restocking fee may be charged. No restocking fee is applicable in other cases. 
For your peace of mind we advise your item to be sent back to us using a tracked/recorded method.

The Crystal Buddha will not pay the postage for you to return your item to us for change of mind, if you wish to return your item for a refund/exchange then it is your responsibility and duty to pay the return costs and the costs of redelivery should this be applicable. This also applies when faulty returns are made with a non-faulty item is included in the package. This complies with all online selling regulations.

If your item is faulty please email us and we'll get everything sorted prior to return as most of the time sending it back it isn't necessary providing you take clear images of the faults that we can pass onto our suppliers :)
Please note pierced earrings are NOT RETURNABLE for hygiene reasons.
PLEASE send your item back to us nicely! so that they are ready for resale, please send items back in a state you would be happy to receive them.
If you paid for standard or express delivery we will only refund the cost of economy delivery of that item (if applicable). We will not refund any postage and packing charges if you only cancel part of your order

Our contact and returns address is:

The Crystal Buddha 20 high street North Yorkshire HG5 0EQ 

sales@thecrystalbuddha.com

Tel 07767321388

Items are described to the best of our ability,  Please always read descriptions as well as looking at the pictures and we all know that cameras can lie and monitors display colours at different resolutions!
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A picture is of one specific item and please bear in mind that there can be manufacturing differences between products in terms of colour depth or embellishments etc IF IT IS NOT OF THE EXACT ITEM.
Avoid getting jewellery wet, all jewellery will tarnish over time, even the finest gold and platinum, due to the acidity levels in the skin, however getting your item wet will speed up this process.
Avoid spraying perfume onto Jewellery as this will Tarnish the item.
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Goods purchased online may be returned to The Crystal Buddha  If you are returning our store please make sure you have both your delivery documentation and your confirmation email with you. If both these documents are not presented the store will not be able to process your refund for you.
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If you would like us to cancel your order please contact us as soon as possible as orders are dispatched every day and therefore if your order has already been dispatched after we receive your request for cancellation the above refund policy will apply.

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